Return Order

After you have received an item you have 10 days to return it. To ensure that this process is quick and seamless, please note the following:

  • You may get in touch with our customer support at onlinesupport@turtlelimited.com or phone: 033 26775311-18
  • The customer support team will request you to share few images of the received product before initiating the reverse pickup.
  • Under below circumstances / situations no refunds will be applicable:
    • Any item that is not in its original condition, is damaged or has missing parts for reasons not attributable to Turtle.
    • Any item that is shipped back to us 10 days after delivery.

In order to process your return request, we would require a receipt or any other ‘Proof of Purchase’. Once you place an order, you will receive an invoice by an email. This invoice can be a valid proof of purchase.

  • Please note that purchases from the online shop cannot be returned or exchanged at an offline store / showroom / Franchise (TURTLE store or outlet), nor can complaints about purchases be lodged at these locations. Likewise, purchases from offline store /showroom / Franchise (TURTLE store or outlet) cannot be returned to the online web store and complaints about such purchases cannot be lodged there.