Shipping Policy

Turtle Limited ("we" and "us") is the operator of (https://turtleonline.in) ("Website"). By placing an order through this Website you will be agreeing to the Shipping terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

• Shipping costs are calculated during checkout based on order value. Any order worth Rs. 500 or more enjoys Free Domestic shipping anywhere within India (provided our courier partners have service availability at your location).
• Orders below Rs. 500 will incur a shipping cost of Rs. 45.

2. Delivery Terms

2.1 Transit Time Domestically

• In general, domestic shipments are in transit for 2 - 7 days based on where you are. All orders are shipped from Howrah, West Bengal.

 

2.2 Transit time Internationally

• Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

2.3 Dispatch Time

• Orders are usually dispatched within 0-1 business days of placing the order
• Our warehouse operates everyday during standard business hours, except on National Holidays and special Festivals such as Holi, Independence Day, and Durga Puja, etc. at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2.4 Change Of Delivery Address

• For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order has been dispatched, however, we can no longer approve such requests and the item will be sent to the original address or returned to the shipper's address.

 2.5 Items Out Of Stock

• If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order in case of prepaid orders.

2.6 Delivery Time Exceeded

• If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

3. Tracking Notifications

• Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4. Parcels Damaged In Transit

• If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

5. Duties & Taxes

5.1 Sales Tax (GST) 

• Sales tax has already been applied to the price of the goods as displayed on the website

5.2 Import Duties & Taxes

• Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Turtle Limited encourage you to be aware of these potential costs before placing an order with us.
• If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Turtle Limited at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

6. Cancellations

• If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


7.2 Process for parcel lost in-transit

• We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8. Customer service
For all customer service enquiries, please email us at support@turtleonline.in