My Account

You need to register at TURTLEONLINE.IN so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from TURTLEONLINE.IN

It is absolutely free and you only pay for your purchases.

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Once registered, you can come back to us anytime you want.

Simply generate a new password by clicking on “Forgot Password” option at log in page. An email with link to generate a new password will be sent to your registered email Id.

Login in to TURTLEONLINE.IN, click on “My Account” and update information under your profile.

Login in to TURTLEONLINE.IN, click on “My Account” and unsubscribe from my profile.

Order Related

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners. You can check Here.

TURTLEONLINE.IN is online fashion store catering to Men fashion categories like apparels, accessories from brands and our own brand "TURTLE" & "LONDONBRIDGE" (own by Turtle Limited)

We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor or Mobile.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders.

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

All orders below INR 1199 will be levied a shipping charges of INR 199 which is non-refundable. In case of partial cancellation by customer if total cart value goes below the free shipping amount , TURTLEONLINE.IN reserves the right to recover the shipping charges of Rs. 199/-.

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

We are happy to do so.

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own TURTLE brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.

TURTLEONLINE.IN reserves the rights to change prices at its sole discretion.

Payment

You can make payments via Credit Cards, Debit Cards, UPI or Net Banking.

You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a nominal service charge

For certain PIN codes, Cash on Delivery will not be available. However, prepaid facilities like Debit Card, Credit Card and Net Banking payment options can be used for these locations.

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by TURTLEONLINE.IN to the relevant government authorities.

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use Razorpay payment gateway. So you can be rest assured about the mode of payment you choose. You can read Privacy Policy , Terms & Conditions